Ford Roadside Assistance: When and How to Use It?
Ford Roadside Assistance: When and How to Use It?
Posted on February 20, 2025
Nobody expects their vehicle to break down, but when it happens, it’s good to know help is available. Ford Roadside Assistance is designed to provide drivers with reliable support when they need it most—whether it’s a flat tire, dead battery, or an empty fuel tank. If you drive a Ford in Fredericton, NB, here’s everything you need to know about when and how to use Ford Roadside Assistance.
1. When Should You Call Ford Roadside Assistance?
Ford Roadside Assistance is available 24/7 across Canada to help you in unexpected situations. If your vehicle won’t start, you run out of fuel, or you find yourself locked out, Ford has you covered. The service is available during the Powertrain coverage period of your New Vehicle Limited Warranty, which is 5 years or 100,000 km for most cars and light trucks.
If you own a Ford Protect Extended Service Plan, Roadside Assistance continues even after your warranty expires. It’s always a good idea to check your vehicle’s coverage before you need to use it.
2. How to Request Help?
Getting assistance is simple. You can reach Ford Roadside Assistance in three ways:
- By phone: Call 1-800-665-2006 for immediate support.
- Online form: Submit a service request through Ford’s Roadside Aid website.
- FordPass App: Log in to the app, navigate to the service screen, and select "Roadside Assistance."
Make sure to have your vehicle’s location, VIN, model, colour, and license plate number ready when you request help.
3. Towing Services: Where Will They Take Your Vehicle?
If your Ford vehicle breaks down, it will be towed to the nearest Ford dealership or your selling dealer if it’s within 25 km. If you’re in an accident and towing isn’t covered by insurance, Ford will tow your vehicle up to 50 km to the closest authorized Ford dealership or an approved body shop.
For electric vehicles, Ford will tow your car to the closest charging station, home, or an EV-certified dealer within 25 km. If you're further away, they'll tow you to the nearest available location.
4. Battery Boost: Getting Back on the Road
A dead battery can leave you stranded, especially in cold Fredericton winters. With Ford Roadside Assistance, you can get a battery boost to restart your car. If the battery won’t charge, they’ll arrange towing to a dealership for further diagnostics.
5. Flat Tire? No Problem!
If you experience a flat tire, Ford Roadside Assistance will send a technician to replace it with your spare tire. If your vehicle doesn’t have a spare, they will tow you to the nearest dealership.
6. Locked Out? Ford Can Help
Getting locked out of your car is frustrating, but Ford Roadside Assistance will unlock your vehicle for you. However, key replacement is not covered, so it’s always smart to keep a spare key handy.
7. Fuel Delivery: Running on Empty
If you run out of fuel, Ford will deliver up to 10 litres of fuel to get you back on the road. This service is available twice within 12 months, but if you’re stranded at a gas station, the service does not apply.
8. Winching Service: If You Get Stuck
If your vehicle is stuck within 30 metres of a paved or public road, Ford Roadside Assistance will provide winching service to get you moving again. However, it does not include vehicle recoveries in more extreme off-road conditions.
How to Get a Refund for Emergency Roadside Costs?
If you had to use a tow or emergency service outside of Ford’s Roadside Assistance, you may be eligible for a refund of up to $500. Submit a claim within 20 days at Road Side Claims CA including receipts and proof of service.
Get Ford Help in Fredericton Now!
If you need Ford Roadside Assistance in Fredericton, NB, help is just a call away. Whether you’re dealing with a breakdown or a flat tire, Riverview Ford Lincoln is here to keep you moving. Contact us or visit Ford’s Roadside Assistance page to get help today!